This department provides solutions to the nearly mutual problems that occur when using the browser.

If you don't notice the solution to your issue in the list, send a message to our Support service using the Feedback form.

If Yandex Browser doesn't start or you see the "The application has failed to kickoff because its side-by-side configuration is incorrect" mistake, try installing the latest browser version. Yous can download the installation file from browser.yandex.com. If yous are using the Yandex Browser beta version, download the file from browser.yandex.com/beta.

If this didn't help, utilise the Feedback form to study the issue to the support squad.

Describe what is happening, step past step:

  • What happens when y'all try to open Yandex Browser (for example, yous get an error message or the browser window doesn't open correctly).

  • What happened before this consequence started occurring (for instance, did you update your browser or Os? did you lot install a program or extension?).

  • How long you have been experiencing problems opening Yandex Browser.

If possible, attach a screenshot.

Try temporarily disabling all extensions and also clear your enshroud, history, and cookies.

Turn off extensions

  1. Temporarily disable all extensions: .

  2. If this solves your problem, become through your extensions and turn them back on until you notice the one that caused the trouble.

  3. Disable the problematic extension. Yous may desire to let the developers know about the problem.

Articulate the cache

  1. Click .

  2. Under Delete the following, select the fourth dimension range you lot want to delete the cached data for.

  3. Select the Cached files option.

  4. Disable all the other options (if you but want to clear the browser cache).

  5. Tap Clear.

Clear history

  1. Click .

  2. In the lower-left corner, click Clear history.

  3. In the Articulate history window, gear up the menstruation.

  4. Select Views.

  5. If necessary, deselect all other options.

  6. Tap Articulate.

Clear cookies

  1. Click .

    Tip. You can open up the Clear history window by pressing the post-obit keys: Ctrl + Shift + Del (in Windows) or Shift + ⌘ + Backspace (in macOS).

  2. Under Delete the following, select the fourth dimension range y'all want to delete cookies for.

  3. Select Cookies and other website and plugin data (disable all the other options if yous merely want to delete cookies).

  4. Tap Clear.

If you couldn't set the trouble, please contact the support service via the Feedback form and describe the situation in equally much item as possible.

Modern browsers apply RAM actively. Full-featured apps accept replaced static pages on the internet. Let's say you have a music histrion open on ane tab, a YouTube video on some other tab, and an online editor on a third. In order for you to switch between tabs quickly, your data has to be stored in RAM.

Yandex Browser may consume more than retentivity compared to other browsers due to:

  • Multiprocessor architecture. Each browser window is a separate process that requires additional retentivity. The multi-processor architecture improves stability: if i of the tabs fails, the other tabs are preserved and you lot volition not lose your data.

  • Pre-loading. The browser tries to figure out what link y'all may click, and loads the folio information in accelerate.

  • Big number of extensions. Extensions make browsing easier, only each of them requires RAM.

On average, with several tabs open, Yandex Browser consumes from 300 to 1000 MB of RAM. If a folio has complex Flash objects, the RAM utilization may grow to thousand MB.

To reduce the RAM consumption, disable:

  • preloading pages (click and in the Search department, disable the Asking folio data in advance in order to load pages more quickly choice);

  • Wink plugin autorun.

You don't demand to worry if there are a lot of processes running. All browsers based on the Chromium engine work similar this. Every browser window, also as some extensions and plugins, is a separate procedure that won't bear upon other tabs and extensions in the event of a failure.

If your browser freezes, contact our support staff using the feedback form. Draw your situation in as much detail every bit possible:

  • What deportment cause the browser to freeze?

  • Depict what happened before the browser stopped responding (for example, did you reinstall the browser or update or install programs or extensions?)

If the browser is wearisome opening pages, then clarify the following in your message:

  • Does the problem occur with all webpages or only certain ones (if so, which ones?)

  • Add a link to the net-consign log. You will demand to take screenshots of this log (every bit explained in the instructions) and upload them to any cloud storage of your choice.

If you lot have bug opening pages, include the error text in your message.

There are a few reasons why a site may not open:

Network constraints

Certain restrictions in your network can also obstruct site access. Those might exist caused by software (antivirus programs, firewalls, or viruses), or network settings on the provider side (such every bit proxy servers).

Check whether you can access the site on some other estimator from a different network to brand sure that the site works. If the site fails on your computer only, nosotros recommend contacting your organisation administrator or your provider's support.

There are a lot of temporary files

Webpages may non load completely if you have a lot of temporary files. Follow these instructions to delete all cookies for that page:

  1. Tap .

  2. Open Websites.

  3. At the bottom of the folio, click Advanced site settings.

  4. In the Cookies section, click Cookies and site data.

  5. Hover over the desired site and click the Remove link that appears to the right of the site name. All cookies of this page will be deleted.

Check whether the problem persists.

Website blocks extensions

To check whether extensions are blocking a page from displaying, open up the site in Incognito style. If the Incognito way does not reproduce the problem, try to notice an extension that blocks page loading.

  1. Temporarily disable all extensions: .

  2. If the page has loaded, try going through your extensions ane at a time to observe the one that is blocking them.

  3. Disable the problematic extension. Y'all may want to let the developers know about the problem.

  4. Clear your enshroud and so that the browser doesn't load a copy of the page that was saved earlier.

  5. Refresh the page to make sure the problem has been resolved.

Incorrect DNS settings

  1. Open the Windows shell. Press Windows + R on the keyboard or type "Run" in the search bar. In the dialog box that opens, enter cmd using your keyboard.

  2. Enter ipconfig /flushdns.

  3. Restart your network connection.

Other bug with the browser

If a site opens in every browser other than Yandex Browser, transport a bulletin to our support staff using the feedback form. Describe the situation in item, and attach a screenshot if possible.

If you see this fault message when you lot open a page, endeavor to solve the problem using one of these methods:

Delete cookies

  1. Click .

    Tip. Y'all can open the Clear history window by pressing the following keys: Ctrl + Shift + Del (in Windows) or Shift + ⌘ + Backspace (in macOS).

  2. Under Delete the following, select the time range you want to delete cookies for.

  3. Select Cookies and other website and plugin data (disable all the other options if you only want to delete cookies).

  4. Tap Articulate.

Clear your enshroud

  1. Click .

  2. Under Delete the following, select the fourth dimension range you want to delete the cached data for.

  3. Select the Cached files option.

  4. Disable all the other options (if you only want to clear the browser cache).

  5. Tap Clear.

Reset your DNS settings

  1. Open the Windows shell. Press Windows + R on the keyboard or type "Run" in the search bar. In the dialog box that opens, enter cmd using your keyboard.

  2. Enter ipconfig /flushdns.

  3. Restart your network connection.

If you lot come across this mistake, information technology means the internet connection in the browser is set to use a proxy server. If your network doesn't use a proxy server, plough off this pick.

  1. Tap .

  2. Go to Organisation.

  3. In the Network section, click Proxy server settings.

  4. In the window that opens, go to the Connections tab and click Network settings.

  5. In the window that opens, clear the choice Use a proxy server for your LAN.

A "Connection failure" error means that the browser could not retrieve a webpage.

Failures may occur due to the following:

Bug with how the site works

Try opening other sites in the browser. If you do not see the connection mistake, there was probably a failure on the side of the initial site, or the site'southward possessor is running maintenance at the moment. Try going to the site once again afterwards. If the problem persists, contact the website's developers.

Problems with your cyberspace provider

Contact your internet provider and ask if there have been any network failures or if they are conducting maintenance work.

Site blocked past antivirus or firewall

Check the list of blocked resources in your antivirus (Windows firewall). If you locate the page in the listing, delete it.

Attention. Only delete a page if you lot are completely sure that it is prophylactic, though. If the folio contains malicious code, it tin infect your computer or give hackers access to your personal data and electronic payments.

The browser was infected by a virus

Scan your computer using an antivirus or complimentary utilities.

Incorrect DNS settings

  1. Open up the Windows shell. Press Windows + R on the keyboard or type "Run" in the search bar. In the dialog box that opens, enter cmd using your keyboard.

  2. Enter ipconfig /flushdns.

  3. Restart your network connexion.

Proxy server not configured correctly

  1. Click .

  2. Go to System.

  3. In the Network department, click Proxy server settings.

  4. In the dialog box that opens, go to the Connections tab then click Network settings.

  5. Deselect the Use a proxy server for your LAN option.

If you cannot institute a secure connection to Yandex services due to the ERR_CERT_AUTHORITY_INVALID error, it means that the certificate is missing from the operating system. Update Windows (). If this didn't assist, try downloading and importing the certificates manually:

  1. Downloading the certificates to your computer using the post-obit links:

  2. The Certum CA and Certum Trusted Network CA certificates take been downloaded to your figurer in the TXT format. Remove the .txt extension from them:

    1. Open up the Windows Command panel.

    2. Click Folder Options (in Windows 10, click File Explorer Options).

    3. On the View tab, clear the Hide extensions for registered file types option.

    4. Click Use.

    5. Open the Certum CA certificate in Notepad and save information technology having removed the .txt extension to get the CA.pem file.

    6. Open the Certum Trusted Network CA certificate in Notepad and save it after removing the .txt extension to get the CTNCA.pem file.

  3. Import certificates by going through the following steps for each document:

    1. Open the Windows shell. Printing Windows + R or type "Run" in the search bar. In the dialog box that opens, enter the certmgr.msc command.

    2. Open the Trusted root certification regime folder and then the Certificates folder.

    3. Click . The Certificate Import Wizard starts.

    4. Click Side by side.

    5. Select the certificate and click Next.

    6. Make certain that the Certificate store field is gear up to Trusted root certification authorities. Click Next.

    7. Click Finish.

    8. In the window that opens, click Ok.

  4. Restart the browser.

Some website features may stop working after cookies have been blocked. For example, notifications you previously enabled in the browser or the verification code window may not pop up anymore. If you lot see the icon on the right side of SmartBox, it means that y'all blocked cookies on that page.

If you run into the sign:

  1. Tap .

  2. Open Websites.

  3. At the bottom of the page, click Avant-garde site settings.

  4. In the Cookies department, select Allowed.

  5. Turn off the Block tertiary-party data and files choice.

  6. Click Sites advanced settings.

  7. Check whether the Merely for session or Not immune lists contain the problematic site. If a site is in the list, hover over it and click the Allow link.

Webpages might brandish incorrectly. For example, garbled characters may display instead of messages or the page formatting may exist broken.

Try the following: refresh the page; delete your browser enshroud and cookies ; disable utilities, and browser extensions that may be causing the trouble.

Disable utilities

The nearly frequent reason for incorrect site display is using a proxy server or an boosted firewall (in addition to the standard Windows firewall). Temporarily disable them to find out if they impact the brandish of site pages. We do not recommend using utilities that crusade display errors.

Cheque your browser extensions

  1. Temporarily disable all extensions: .

  2. If this solves your problem, go through your extensions and turn them back on until you observe the i that caused the problem.

  3. Disable the problematic extension. Y'all may want to let the developers know almost the problem.

  4. Delete your cache then that the browser doesn't load an incorrect copy of the folio loaded before.

Refresh page

  1. Open up the page with the formatting problems.

  2. Press F5 (in Windows) or ⌘ + Shift + R (in macOS).

Delete cookies

  1. Click .

    Tip. Yous tin open the Clear history window by pressing the following keys: Ctrl + Shift + Del (in Windows) or Shift + ⌘ + Backspace (in macOS).

  2. Under Delete the following, select the time range yous want to delete cookies for.

  3. Select Cookies and other website and plugin data (disable all the other options if y'all only desire to delete cookies).

  4. Tap Articulate.

Clear your cache

  1. Click .

  2. Under Delete the following, select the fourth dimension range you want to delete the buried information for.

  3. Select the Cached files option.

  4. Disable all the other options (if y'all only want to clear the browser cache).

  5. Tap Clear.

Note. This is simply a problem for Windows x users.

Errors may occur with some integrated video cards after you update Yandex Browser:

  • Suggestions disappear.

  • Downloaded files no longer display in the downloads toolbar.

  • The browser doesn't respond when yous endeavour to employ it for the showtime time after an update. However, the Enter key does piece of work. When you press it, a Windows dialog box opens and prompts yous to select your default browser.

If you become one of these errors, deselect the Hardware acceleration option in the browser:

  1. Tap .

  2. Get to Arrangement.

  3. In the Performance department, deselect the Use hardware acceleration if possible option.

  4. Restart the browser to apply these changes.

If this didn't help, employ the Feedback form to report the consequence to the back up team.

There are several reasons why images or photos might not be displayed:

Images are blocked by an extension

Some extensions (such every bit ad blockers) restrict the display of page content, including videos and images.

  1. Temporarily disable all extensions: .

  2. If images appeared, try going through your extensions i at a time to find the 1 that is blocking them.

  3. Disable the problematic extension. You may want to permit the developers know about the problem.

  4. Clear your cache so that the browser doesn't load an incorrect copy of the folio that was rendered earlier and contains blocked images.

  5. Refresh the page to make sure the problem has been resolved.

Browser blocks all images

  1. Enable image display: .

  2. At the bottom of the page, click Avant-garde site settings.

  3. In the Image display department, select Allowed.

  5. Refresh the page to make certain the problem has been resolved.

Browser blocks images on a specific site

In this case, the icon appears in the SmartBox.

  1. Open up the webpage.

  2. Tap .

  3. In the Protect panel, click the Learn more link in the department where the connexion status is displayed.

  4. In the Permissions section, find Images and select Allowed.

  5. Refresh the page to make sure the trouble has been resolved.

The paradigm was black-listed

  1. Click .

  2. In the Ad blocker section, select Blocked ads.

  3. Hover your mouse over the address of the desired image and click Remove.

  4. Refresh the page to make sure the problem has been resolved.

If an prototype on the page is displayed incorrectly (for example, the transparency of a PNG image is lost) or in low quality, try disabling image optimization:

  1. Tap .

  2. Go to System.

  3. In the Operation section, disable Optimize images to conserve system memory.

  4. Restart the browser to apply these changes.

Cheque your monitor's color profile settings

  1. In the SmartBox, enter browser://flags.

  2. Find the Force color profile pick and modify its value.

  3. Relaunch the browser and check the results.